Learn and Earn Word Of Mouth Marketing For Your Business

If you could master what has been identified as one of the most valuable forms of marketing, the one that most people trust above all others Word of Mouth Marketing 4and the one that is most likely to deliver sales for your company, would you instead choose to ignore it or leave it to chance?

Why would you simply choose to sit back and hope conversations will just happen organically about your brand? If you want to win the marketing race you need to unleash the power of word of mouth marketing (WOMM).

Most of the time, your talkers will come from the everyday actions you take to be a great business – they recommend their friends because they really like you. But sometimes you have to be more proactive about earning those talkers and getting them to spread the word.

Word of Mouth Marketing-GraphLook at the facts. According to Nielsen, 92% of consumers believe recommendations from friends and family over all forms of advertising. In a recent study, 64% of marketing executives indicated that they believe word of mouth is the most effective form of  marketing.

According to Susanne Fanning, President of the Word of Mouth Marketing Association (WOMMA), the official trade association for the word of mouth and social media marketing industry, marketers need to focus on the three E’s: Engage, Equip, Empower.  If you can master these, you can become the most beloved and talked about product in your category, which will ultimately lead to increased sales. “We’ve seen a good WOMM campaign generate thousands of conversations, recommendations and triple sales in just a year (yes, even for the boring products).”

Engage—Give your fans the gift of you. Engage with them. Listen to what they are telling you. Be part of the conversation about your brand. Be a presence in your fans’ lives. @NikeSupport is a prime example of customer service done well. They constantly respond to followers on Twitter, whether it’s about their apparel, Fuel Band or other products. Every few minutes, you can watch them respond to someone new.

Equip—Give them reasons to talk. It can be amazing products, great service, insider knowledge, social elevation, incredible stories, unbelievable facts or even funny disclosures. It’s on you. It really depends on you understanding your consumers and what they like about you and providing whatever it is they need from you. Apple revolutionizes technological devices and delivers amazing products to its consumers, allowing them to naturally rave about the newest iPhone. Another area to excel in and that’s on the rise is social customer service.

Empower—Give consumers different ways to talk and share. Let them know that they are important to you and that sharing their opinions is important to you. Help them find ways to share within their circles and find ways to help move their conversations around. Lay’s is an excellent Word of Mouth Marketing 2example to highlight how they empowered their fans to “Do Us a Flavor,” and allow consumers to create a new flavor of potato chips to hit store shelves. Over 3.8 million submissions were sent in 2013 making it one of the biggest marketing campaigns for PepsiCo owned Frito-Lay.

As is typically in these times, technology has increased social connectivity making it easier for consumers to do your marketing for you. A post Word of Mouth Marketing 3that takes just a few minutes for a fan to write will be seen by hundreds of friends who trust them, and it can rapidly travel out to thousands more. Very well planned messages have been shared by millions within the span of days.

Look at the Epic Split video by Volvo featuring Jean-Claude Van Damme, the video was released on YouTube on November 14, and on the first day the film was viewed over 6.5 million times and shared over 32 thousand times. Then in four weeks it was shared over 6 million times across social networks. It quickly became the most shared film on YouTube. The clip has received extensive media coverage from all over the world as well, and has been the subject of approximately 20,000 editorial pieces online thus far.

It is simply not possible to achieve these kind of results without technology. The results are undeniable; consider the fact that those who read these posts as well as yours could potentially have hundreds of offline conversations with friends, families and acquaintances.

Engaing, Equipping and Empowering  your customers will fuel conversations and drive passionate Word of Mouth marketing that will make a huge difference for your brand and your sales.

Send us examples of your Word of Mouth achievments and be on the look out for Part 2 next week as we share these and more powerful WOMM success stories.

 

Suzanne Fanning is the President of the Word of Mouth Marketing Association (WOMMA), the official trade association for the word of mouth and social media marketing industry. Her social strategies have been featured in Advertising Age Magazine, Fast Company, Forbes Magazine, and PR Week.

 

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