State of Retail 2016- Timetrade Report

TimeTrade recently conducted a survey of 5,444 consumers, asking in-depth questions regarding their perceptions and behaviors around retail shopping.

TimeTrade also surveyed 100 senior-level decision makers in retail, asking about their plans for customer experience.

What TimeTrade’s research reveals is that consumers still look to the in-store experience to make final purchasing decisions, except now their expectation for customer service is set even higher. For example, 85% of consumers report that if they try on clothes in a dressing room and find they need a different size, but no associate is available, they would consider abandoning the dressing room and leaving the store altogether.  CustomerService_V2

When asked to rank what they value most when shopping in a retail store, consumers choose “Prompt service” as their top priority followed by “A personalized experience” and “Smart recommendations.”

To learn more about “The State of Retail 2016” fill out this request form to download the report from Timetrade.