Missed the Dallas Summer 2017 Gift & Home Market?

If you missed the Dallas Summer Market ( June 21-27) at the Dallas World Trade Center, you can still check out the many new Ivystone product highlights here.  Make plans to work with your Ivystone sales professional in store or in the Ivystone Dallas showroom.

View the visually stunning Dallas Summer Market 2017 Look Book which gives you plenty of links throughout to make contact and to get things going for an amazing product selection to help make the remaining 2017/2018 retail selling season a success!

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Imagine, inspire and indulge your senses….

Viva Las Vegas Market!

Find an Incredible Array of New Resources at the Fastest-Growing Gift & Home Decor Market in the US!

The full spectrum of categories are here – general gift, tabletop, lifestyle, housewares, gourmet, seasonal, lighting, furniture, home décor, spa, toy, jewelry, inspirational, textile, vintage, trend, stationery and so much more providing literally thousands of reasons to attend the Las Vegas Market January 22-26, 2017.

Since its launch in the Summer of 2005, Las Vegas Market has become the most comprehensive furniture, home décor and gift market in the Western United States. The campus is comprised of three interconnected buildings and a temporary exhibit facility called the Pavilions, encompassing 40 floors and 5 million sq ft!     Ivystone_LasVegas_Showroom_LookBook_Jan2017

Ivystone quickly settled into their prime location of 45,000 sq ft, in Building C #696. Check out the newest Las Vegas Showroom Book Here

Please “Mess With Texas” at the Dallas World Trade Center Market

The World Trade Center is the tallest building on the Dallas Market Center campus. Originally opened in 1974, it was expanded from 7 to 15 floors in 1979, totaling 3.1 million square feet. Nine of its floors house showrooms of gifts, decorative accents, lighting, furniture, rugs, textiles, fabric, jewelry, toys and design furnishings.

Plan on visiting the Ivystone Showroom #236 in the Dallas World Trade Center

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View our beautiful new Ivystone Dallas Showroom Look Book for more inspiration for your retail establishment.

Visit Our Nations #1 Product Destination – Atlanta Market!

AmericasMart Atlanta is the premier product destination in the center of a global crossroads – the nation’s leading gift, home furnishings, apparel, and area rug marketplace.

Launched as the Atlanta Market Center, and later rebranded as AmericasMart Atlanta, the complex ranks atlanta-look-book-cover_jan2017first as the world’s largest trade mart/trade show facility with more than seven million square feet of enclosed space.

Inside AmericasMart’s doors you will find more product than anywhere else, with unmatched styles of the latest design on every floor. This foremost collection of home, gift, rug and apparel merchandise is the single-largest in the country and curated from around the globe.

..And be sure to visit the Ivystone Showrooms, B2 #1801 & 1607 during the show. For a preview of what’s new and exciting click here to view the Ivystone Atlanta Showroom Look Book!

Ivystone Introduces Laura Janelle

Ivystone is launching a new national line, Laura Janelle at the summer 2016 markets!

Laura Janelle is an exciting new fashion jewelry and accessories brand developed by Cousin Corporation of America.   “We’re truly excited about Laura Janelle,” Cousin Corporation of America President Denny King said. “Great pricing, great margins for the retailer and absolutely on trend!”

Laura Janelle is debuting their line featuring four unique programs available to gift shops, boutiques and a wide variety of retailers.laura janelle

Sleek features necklaces, bracelets and earrings that evoke grace and glamour and are made with Swarovski crystals.

RGLB is a bracelet collection featuring mixed media elements and are perfect to stack creating your own arm party.

EnCHARMing, is a playful ‘design-your-own’ program that features chains paired with charms that are easy to mix-and-match to create your own story.

IDentify is a tasteful and stylish ‘design-you-own’ lanyard program that features mix-and-match lanyard bases, tassels and snaps that create a functional, fashionable workplace accessory.”

Laura Janelle debuts nationally with Ivystone and will be showcasing products featured in each of the Ivystone Shows/Showrooms: Dallas,| Atlanta | Las Vegas| Philadelphia Show.

Click here for the full press release in Gifts and Dec about the launch of Laura Janelle.

What Is Your Digital Retail Personality?

Want to find our more about your digital retail personality?
Do people look to you for creative genius?
Or is it your razor-sharp analytical mind that makes you an irreplaceable asset?

 

To learn more take the Shop.org Digital Experience Workshop retail personality quiz.

With just 5 short questions, they’ll tell you what kind of retail pro you are.

START

Gifted Women

Monica_Loving_Ivystone_VP_Vendor_Relations2015

Monica Loving | VP Vendor Relations- Ivystone

Gifts and Decorative Accessories recently interviewed 9 inspiring women who are making a difference in the Gift and Home industry.  These women brimming with drive and passion have been placing their indelible stamp on the Gift and Home industry for many years.

Read on to discover what drives women such as Monica Loving and many others to work tirelessly to make the Gift and Home industry a great place to work and build a lasting career.

 

Are You a Good or Great Salesperson?

Award Winning SalesWhat separates a good salesperson from a great salesperson? 

In this post from Inc., 8 Traits of Great Salespeople, the best tend to share certain characteristics.

How do you stack up?

Retailers, what traits do you think constitutes a great salesperson?

Best Practices for Exceptional Customer Service

Five stars service

A customer’s most important and lasting impression often comes from customer service—that personal contact with your company’s sales or other customer service personnel. Striving to make customers feel not just important but genuinely comfortable and willing to do repetitive business with you and your organization should be the goal to strive for at all times.

Each person’s idea of exceptional customer service will vary.  But most people agree that if the person serving you goes above and beyond what is normally expected with service, products, time and insights, that would be exceptional.       

With the move toward social media and the ability for customers to comment immediately on Twitter and Facebook; customer service is under the microscope at all times.  Albeit extremely important to have presence with websites and social media, the personal connection still reigns supreme.

Exceptional customer service will absolutely save your organization tons of costs because if done well you won’t have to fix problems or correct wrongs.  Setting out to achieve and sustain exceptional customer service has a huge added benefit of developing happy customers and retaining them for the long run.   Key to achieving this goal is to develop exceptional personnel who understand the importance of customer service to the overall business.  Focusing on empowering all personnel to serve the customer’s needs will never go out of style.

So it becomes clear that the more complex our world gets, the more value there is in authentic, clear, customer connections.  Ron Frank of IBM summarized it well, “As organizations become more intelligent, top CEOs are focused on drawing deep insights from customer data making it possible to understand customers and engage with them as individuals.  In parallel, some have leveraged more traditional and personal ways to connect with their customers and the teams that serve them to a larger benefit”.

How to Improve Your Customer Service Game in 2014- is worth the read- from Intuits Small Business Blog.

What is one small customer service choice you have taken that has seen notable results?

Going beyond what may normally be expected, here are additional posts to help serve you:

15 Customer Service Skills Every Worker Needs

10 Examples of Shockingly Excellent Customer Service

 

Tips for Building Better Passwords

Love them or hate them, passwords are the initial line of defense in our daily digital lives, usually playing the leading role as gatekeeper to our precious online information.  This inevitability leaves people stuck attempting to remember several passwords and manage them properly, something that usually means they’ll create an easily remembered and crackable password once and use it everywhere.

While online security professionals can enforce policy on a password’s length, expiration and use of character types, typically only a small segment of the population creates truly strong passwords they will remember and avoid using elsewhere.

There are ways to build better passwords with simple changes that can add strength to your current password status.  Note this phrase: two-factor authentication is a big deal in the security world.

With that said, here’s a primer on passwords, easily shared with business colleagues or family members who like us might need a reminder about the importance and practice of online security.

Why are passwords important?                            Password Security

Having a password is the most basic level of protection you can have for the information you are storing in services or applications, be it your personal Facebook account, your online banking site, or your company’s customer tracking system. The problem is that everything is online now, and everything needs a password. So it’s tempting to make your password simple and easy to remember. Perhaps you have a go-to password you’ve used for everything since college. Or maybe you write your password down so you don’t forget it.

If you do any of those things, you’re probably in the majority, not the minority. Creating long, complex passwords that are unique for every service you use is a challenge, and remembering them all is near impossible.  (Learn about Last Pass, a password tool highlighted in the video below).

The problem is that simple, easy-to-remember passwords are also easy to “crack.” That’s likely why a major study found that 76 percent of network intrusions (breaches) in 2012 involved weak or stolen passwords.   A fix may be easier than you might think. For starters, head to Intel’s Password Grader to see just how easily cracked your current password is.

Once attackers have your password, they have access to your account and any information stored in it. From there, they may be able to do all sorts of things, and what was intended as a form of protection could become a threat in itself. For example, if you use the same password across multiple sites, once an attacker has compromised your information on an unimportant one, they can turn around and use it on a site you do care about.

Or say you use different passwords, but the same security questions. They could find the information for your security questions and then set up a fake “change password” request using your information and actually lock you out of an important account.

Bottom line: passwords are an important security measure for every aspect of your life, the key is to make them workable for you yet extremely difficult for offenders to crack.

How can you protect yourself?

There are a number of things you can do to reduce your risk and increase the protection offered by passwords.

Tips for passwords to protect your security

What NOT to do when creating online passwords